CX Mistakes That Are Costing Your E-commerce Sales
E-commerce has changed the way how we shop and do business, making buying and selling products and services easier online. Here are some common mistakes in E-Commerce that are made and their practical solutions to help you improve your business online and survive in this world. 1. Insufficient Staff Training If the customer support staff is not properly trained, they may provide incorrect or incomplete information to customers, leaving them dissatisfied. Customers expect a business representative to know the answer to all their questions, so training the staff is critical when it comes to customer service. 2. Product Descriptions Irrelevant and badly written product descriptions can reduce your sales and can also lead to confusion. Some common issues with product descriptions can harm your sales. Lacking detail No Comparison between Products Not Explaining Benefits Clear and concise product descriptions are necessary. They assist customers in making informed decisions, whi...